Politique de remboursement

Returns 

We hope you love your pieces, but understand that sometimes things don't work out as you expect. We're happy to offer you 14 days to return anything that's not quite right.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All parcels are returned at your own risk. We advise using recorded delivery as the parcel is not our responsibility until we sign for it.

You can always contact us for any return questions at bs@tatwahomes.com

Our return address

Tatwa homes

06 Holly tree house,

Brockley, London

SE4 2RU

 

Refund 

Once we receive your return, it will be inspected. If everything is in order, we’ll issue your refund. Returns are typically processed within 7–9 business days. You’ll receive an email confirmation once the refund is complete.

Refunds are issued to your original method of payment and may take 5–10 business days to appear in your account, depending on your bank or payment provider.

Damages & Concerns

We kindly ask that you carefully inspect your order upon delivery. Should you receive an item that is damaged, defective, or not as expected, please contact us without delay at bs@tatwahomes.com Our team is here to review the matter and ensure it is resolved with the utmost care and attention.

In the rare event that an item arrives damaged or faulty, we will gladly offer you a full refund or exchange.

Exclusions
We do not offer exchanges. If you would like a different item, please return your original order for a refund and place a new order.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please note, all of our upholstered furniture is made to order. You have 48 hours after placing your order to make changes or cancel. After this period, cancellations, major changes, or returns may incur a fee of up to 60% of the item's retail price.